Contact Us

Have questions? We'd love to hear from you.

Get in Touch

Email supportnexvibestore@gmail.com
Phone +44 7441 460 169
Business Hours Monday – Friday
9:00 AM – 6:00 PM
Location 1599 Melrose St, Pineville Louisiana, United States

Frequently Asked Questions

Find answers to the most common questions about orders, shipping, returns, and more.

How long does shipping take?
We offer fast U.S. shipping. Most orders arrive within 3–5 business days.
How long does order processing take?
Orders are carefully prepared within 1–2 business days before being shipped.
Do you provide tracking information?
Yes. Once your order ships, you'll receive a tracking number by email so you can monitor your package anytime.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied, you can request a return within 30 days of delivery.
When will I receive my refund?
Refunds are processed after your returned item has been received and inspected. Most refunds are completed within 5–10 business days.
Can I cancel or change my order?
Yes, but only before your order has been shipped. Please contact us as soon as possible if you need to make changes.
Do you ship internationally?
Currently, we primarily serve customers within the United States.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment options available during checkout.
Is my payment information secure?
Absolutely. All payments are encrypted using secure SSL technology, and we never store your payment details.
Will I receive an order confirmation?
Yes. An order confirmation email is sent immediately after your purchase is completed.
What should I do if my package is delayed?
Shipping carriers may occasionally experience delays. If your order hasn't arrived within the expected timeframe, please contact our support team and we'll assist you.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damaged item. We'll work quickly to resolve the issue.
How can I contact customer support?
You can reach us anytime through our Contact Us page or by email. Our support team typically responds within 24 hours.
Do you offer free shipping?
Yes. We offer FREE Shipping on all U.S.